Follow up Order

Hi there! Thank you for calling [Brand Name]. This is [Your Name]. How can I help you today?

We appreciate your patience, and I'm happy to assist you with your order inquiry.

May I please have your name, email address and/or order number for reference?

Can you tell me when you placed the order?

• Order Not Found (placed recently): If this was placed just a few minutes ago, it might not be showing up yet. Orders can take 15-30 minutes to appear in the system. Please call us back after that timeframe.
• Order Totally Not Found(placed more than an hour ago): We can't seem to locate your order in our system. To investigate further, could you please provide the information associated with your order:
  • • • Your first and last name
      • Last 4 digits of the credit card used
      • Email address associated with the order
      • Did you receive an order confirmation with an order ID?
      • Has your bank charged you already? (We charge upon order creation)

• Declined Order: We apologize, but it seems your order was declined due to restrictions from your bank.

Here are some options:

• • • Contact your bank for assistance regarding the restriction, and let them know that you are authorizing this transaction with [Brand Name]
    • In the meantime, you can try placing the order again using a different card. We accept Visa, Mastercard, and Amex.
    • You can also try a different browser or wait a few minutes and try again.

( Briefly summarize the resolution you discussed.)

Do you have any other questions about your order or anything else I can help you with today?

Thank you for calling [Brand Name]. We appreciate your business. Have a wonderful day!

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