4AM Media
Our Team
We are an ecommerce company built around story-based copywriting, media buying, and customer support that protects each product brand.
Agents answer through the customer’s product brand, not the internal company identity.
Primary working timezone is PST.
Fulfillment operates on EST.
Outside customer service, including co-owners.
About 4AM Media
What We Do
4AM Media sells products online using paid ads across platforms like Facebook, Google, and Pinterest, paired with direct-response storytelling and support systems built for fast customer care.
Current core products include a toilet cleaner, epilator, earwax removal tool, and dental probiotic, with more products added as the company expands.
Customer-Facing Privacy
Keep the customer conversation focused on the product brand. Do not share internal company names, team members, office details, or behind-the-scenes business practices.
Support standard
How We Show Up
- 01
Respond under the product or brand the customer is asking about.
- 02
Keep internal company structure, names, locations, and business practices private.
- 03
Use the KBS as the source of truth before escalating or making exceptions.
Core teams
CS Team Organizational Chart
Updated live on the site. Admin and team leads stay at the top; CSR rosters are grouped under their current TLs.
CS Admin Specialists
7 rolesReturns/refund requests from head office and LA warehouse
Daniel Tulang - Paypal Admin
Manual order creation
Tracking marketing emails, unsubscription, address holds, Paypal admin support
CS Operations
40 CSRsCall CSRs: 9
- Gelby Ewican
- Ma. Joanne Len Boug
- Oishin Ayapana
- Lean Mari Ligon
- Lady Mae Latonio
- Jedahlene Bondoc
- Charlotte Gayle Jaro
- Cynthia Mae Aliviado
- Ruru Cinco
Call CSRs: 8
- Godwin Reasol
- Claudette Ibong
- Cherry Tubongbanua
- Lyra Miclat
- Joemica Cariño
- Candy Laid
- Sofhia Mae Santiago
- Dan Mae David
Call CSRs: 6
- Angelo Robert Vargas
- Jhon Rey Cawaling
- Vincent Anthony Alicando
- Ingred Caralos
- Barbie Dholl Kiawan
- Shein Gomez
Email CSRs: 5
- Mylene Butihen
- Joanna Elizabeth Enopia
- Princess Jane Acibar
- Alexis Joanna Castro
- Mary IC Pamaong
Email CSRs: 6
- Ace Luiz Aure
- Jericca Mae Secreto
- Maria Angelica Villegas
- Methusela Laudiana
- Avis Mae Jarabelo
- Jerome Licuanan
SocMed CSRs: 6
- Alona Grace Jose
- Ava Sue Reyes
- Jezzalyn Tarranza
- Jayson Aparece
- Jessel Lebosada
- Rande Delima
Next stops