Returns & Refunds
Knowledge base articleReturns
Major Considerations for Refund: Customers Refusing to Return
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30-Day Return PolicyInitial step: Troubleshoot or attempt to save an order so they don’t have to return whenever possible.→30-Day Return PolicyInitial step: Troubleshoot or attempt to save an order so they don’t have to return whenever possible.→Customer Return and Refund Best Practices for CSRs💡 Goal: Provide a positive customer experience by resolving return requests efficiently while maximizing customer satisfaction and product retention.→How to Calculate the Refund Amount for the Returned Item/s?Step 1: Determine used item(s) cost. Expedited Processing and Warranties are not included in the refund→Major Considerations for Refund: Customers Refusing to ReturnPossible Chargeback Cases and Report to Atty General or BBB (Better Business Bureau):→OHA - Refund Pushback Macros & Processhttps://www.oriclehearing.com/discount/UPGRADE-Z7YL?redirect=%2Fproducts%2Foricle-true-fit-premium-over-the-ear-otc-hearing-aids→Return Scenarios and Effective Rebuttals💡 Goal: To encourage them to keep the product (no refund issued)→Saved Return Orders⚠️Please log all orders with return requests here (both saved and NOT)→SPLASH & X-ALL Pushback Process✅Step 1: Ask the Reason for Return/Complaint - Identify if the issue is quality-related or non-quality-related.→