Saved return orders

Logging and incentive workflow

Use this page to log every return request, confirm whether the save qualifies, and understand when incentive credit is awarded.

⚠️Please log all orders with return requests here (both saved and NOT)

⚠️Please include the return request URL in the Saved Order Sheet to save time during the Quality Assurance (QA) process.

01

What the sheet is for

  • We use Saved Order Sheets to track all customer return requests. This data helps us generate accurate reports and award incentives.
02

What qualifies for logging

  • Only orders that meet the company's return policy are logged in the Saved Order Sheets.
  • Single orders with dissatisfaction complaints are not logged because the product has likely been opened and used.
  • The only exception for single orders is if the reason for return is a change of mind and the product is unopened.
03

Tracker links

  • Refund Pushback Tagging - Splash Foam Cleaner, Spotless, Spray, XAll

Refund Pushback Tagging - Splash Foam Cleaner, Spotless, Spray, XAll

  • Refund Pushback Tagging - Oricle Hearing Aids

OHA - Refund Pushback Tagging

IncentiveMonthly target and payout

Saved Orders will be incentivize based on the monthly target:

Target: 30 orders in a month = $ 15

(increment of $1 per order)

VerificationHow a save is confirmed
  • The agents will be logging their saves (Saved Order Sheets) and notify the CSM on duty.
  • CSM will review the call or email. Once confirmed, will be marked as a valid save.
  • There will be a 30 days monitoring period before considering the save as successful. This is to see if no refund request was made after 30 days.
  • Note: Only saves within the call will be considered. (callbacks are not counted)
SuccessfulWhat counts as a successful save
  • The customer decides to keep the product and no refund was issued.
Not savedWhat does not count as a save
  • If the customer decides to return the products.
  • A refund was issued (major considerations cases like Chargeback/report to Atty Gen, Delayed processing of cancellation requests, Duplicate order due to system glitch)
OwnershipWho gets credit for the save

The credit for a Saved Order return belongs to the CSR who sent the initial "Return within 30 days" macro in response to the customer's return request (via email).