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Latest guidance
Cascades & Updates
- September 21, 2026:loudspeaker: AMAZON & WALMART CUSTOMER INQUIRY CASCADE
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- September 18, 2026:alert_slow: UPGRADE CODE REMINDER :alert_slow:
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- September 11, 2026:cyan_alert: Update: Sticky. IO V2.0 UI Navigation Guide Link
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- September 10, 2026:cyan_alert: SUBSCRIPTION PUSHBACK PROCESS UPDATE! :cyan_alert:
New / Current
- September 7, 2026REMINDER: ORICLE PRODUCT VERSION & DOUBLE DOME TIP COMPLAINTS
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Team moments
Announcements
From Team Cess · 06/16/2026BIG CONGRATS TO JHON!
From Team Brai · 06/19/2026BIG CONGRATS TO JEDAH!
From Team Danielle · 06/22/2026BIG CONGRATS TO CHERRY!
From Team Yurie · 06/17/2026BIG CONGRATS TO ALEXIS!
From Team Nobi · 06/16/2026BIG CONGRATS TO ACE LUIZ!
From Team Georgina · 06/16/2026BIG CONGRATS TO ALONA GRACE!Start here
Common support workflowsProduct directory
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110 articles organised by team workflow.
Products30
View all products - Customer Return and Refund Best Practices for CSRs
- How to Calculate the Refund Amount for the Returned Item/s?
- Major Considerations for Refund: Customers Refusing to Return
- OHA - Refund Pushback Macros & Process
- Cancellation of Horizon Direct Subscription with Refund
- Entire Order Cancellation for Unshipped Orders
- Partial Cancellation for Unshipped Orders
FAQs15
View all faqs Macros18
View all macros - Follow-up Orders: Unshipped
- Follow-up Orders: Shipped
- Order Not Found or Declined
- Return Requests Call Script
Upsells11
View all upsells