Knowledge Base

Please take some time to review our new Audiologist Training Portal. It provides a great overview of our audiologists' workflow and processes, which will help us better understand how they operate and ensure our support aligns with their process and customer experience.

For those in-charge of manual creation of orders, starting today, do not create manual orders in Splash Foam Spray shopify store, all orders for Splash Foam Spray should now be created under Splash Foamy Cleaner store.

This is a reminder that you should never directly assist customers with Amazon, Walmart, or eBay orders through phone calls, emails, chats, or any communication outside of the respective marketplace platforms.

Sharing the specialist calendar links that can be used when a customer specifically requests to book with a particular specialist .

Please be informed that we are currently experiencing shipping delays on some orders allocated to our B&J Warehouse (New NY Warehouse). Our warehouse team is still adjusting to the new fulfillment process, which may result in some orders taking longer than usual to ship.