Cancellation workflows
Choose the checklist that matches what the customer needs cancelled. Use the unshipped order flows for order changes before fulfillment, and use the Horizon Direct flow for subscription charges and refunds.
4AM MediaKnowledge Base SystemInternal support libraryCancellation checklists organized by customer scenario: partial order, full unshipped order, or Horizon Direct subscription refund.
Choose the checklist that matches what the customer needs cancelled. Use the unshipped order flows for order changes before fulfillment, and use the Horizon Direct flow for subscription charges and refunds.