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Products30

Overview Air-Pure Wiz Barks No More Best Breath Blaze Wifi Boost Covert TAC Denta Blast Glabrous Skin Jet Surge Klean Ears Macro Shine Pro Nighthawk Zapper Oricle Hearing Aids Oricle TrueFit Other Products Pee Buster Posture BeneFIT Products Directory Safe Siren Pro Shredder X4 Sleep Hale Soji Bamboo Splash Foam Spray Splash Foaming Cleaner Splash Rinse Splash Spotless Splash Spray Heavy-Duty Degreaser Splash Tank Cleaner Tune Buds Pro X-ALL

Topics3

Overview Orders Returns

Returns & Refunds11

Overview 30-Day Return Policy 30-Day Return Policy Customer Return and Refund Best Practices for CSRs How to Calculate the Refund Amount for the Returned Item/s?Major Considerations for Refund: Customers Refusing to Return OHA - Refund Pushback Macros & Process Refund Return Scenarios and Effective Rebuttals Saved Return Orders SPLASH & X-ALL Pushback Process

Cancellation4

Overview Cancellation of Horizon Direct Subscription (with Refund)Entire Order Cancelation Partial Cancelation

FAQs14

Overview Air Pure Wiz FAQS Barks No More FAQS Best Breath FAQS Denta Blast FAQS FAQS Glabrous Skin FAQS Horizon Direct FAQS Oricle Hearing Aid FAQS Pee Buster FAQS Splash Foam Spray FAQS Splash Foaming Cleaner FAQS X-ALL Air Purifier X-ALL FAQS

Macros18

Overview Barks No More Macros Best Breath Macros Denta Blast Macros Facebook Macros General Macros Glabrous Skin Macros Horizon Direct Macros Jet Surge Macros Klean Ears Macros Layered Macros Oricle Hearing Aid Macros Pee Buster Macros Soji Bamboo Macros Splash Foam Cleaner Macros Splash Foam Spray Macros Splash Spotless Macros X-ALL Macros

Call Scripts6

Overview Blacklisted Customers Follow up Order Follow up Order Follow up Order Return Requests Call Script

Policies4

Overview Company Policy CSR Handbook of Policies CSR Webtools & Worksheets

Upsells10

Overview EXPEDITED PROCESSING Horizon Direct Subscription Other Upsell Pages Product Warranty Sample Pack & Horizon Direct Membership Splash Foam Cleaner Bundle Splash Foam Spray Splash Tablets Sub and Save Subscription Survey & Free Gift

Escalation1

Manuals1

Overview Product Manuals

Announcements2

Overview Announcements

Cascades & Updates4

Overview Efficient Call Handling Our Team Safe Siren Pro FAQS

Knowledge Base/Our Main Products/Cancellation

Cancellation

Knowledge base article

Cancellation

Cancellation

01Partial Cancelation for Unshipped Orders (Checklist)→02Entire Order Cancelation for Unshipped Orders (Checklist)→03Cancellation of Horizon Direct Subscription (with Refund)→

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Cancellation of Horizon Direct Subscription (with Refund)🔲 1. For customer complaints about unknown Horizon Direct charges or orders.→Entire Order Cancelation🔲 1. Check the Fulfilment Status. If on Default/Pending status, put the order on Operator Hold if you are still sending a clarification email. Proceed to the next step once you get the customer's response.→Partial Cancelation🔲 1. Check the Fulfilment Status. If on Default/Pending status, put the order on Operator Hold if you are still sending a clarification email. Proceed to the next step once you get the customer's response.→

4AM Media Knowledge Base System109 articles